Tangshan Haofa takes customer satisfaction as the core goal of its service. It provides comprehensive after-sales and market support for B2B customers (contractors, developers, design companies, distributors, etc.), addressing various issues encountered during product usage and market promotion.
Provide professional technical guidance via online methods (video, phone, email), covering aspects such as product installation, construction procedures, maintenance and servicing.
Quality Warranty
Different products offer a 1-5 year warranty period (e.g., metal embossed panels: 5 years). During the warranty period, if the product has quality issues, replacement or refund services will be provided.
Damaged Compensation
In case of product damage during transportation, promptly verify the situation and provide compensation or re-delivery services in accordance with the agreement.
Spare Parts Supply
Long-term supply of product spare parts (connecting pieces, fasteners, decorative lines, etc.) to meet customers' maintenance and replacement needs in the future.
Feedback Handling
Establish a rapid feedback handling mechanism. Respond to customer complaints and suggestions within 24 hours, and provide solutions within 3 working days.
Market Support
1. Product information support: Provide detailed product information (product specifications, technical parameters, test reports, certification documents, installation manuals, etc.) to help customers understand the products and conduct sales.
2. Marketing material support: Customize marketing materials for customers, including product catalogues, brochures, display samples, etc., to assist customers in conducting market promotion activities.
3. Training support: Provide training services for the customer's sales and technical teams, covering product knowledge, sales skills, installation techniques, etc., to enhance the professional level of the customer's team.
4. Project support: Provide technical support and solution design for customer key projects, dispatch professional technicians to participate in project communication and bidding, helping customers win the projects.
5. Market information support: Share the latest market trends, industry policies, technical standards, etc. with customers, to help customers seize market opportunities and adjust business strategies.
Contact Information
Online Consultation: 24-hour online customer service on the official website
